Refund & Return Policy

Sample orders

Sample orders are final and are not eligible for return or refund.

Custom production orders

Because each production order is made to your approved specifications, we do not accept returns or issue refunds for custom products except where required by law. We will provide the remedies described below for verified production defects or errors caused by Everstead Wear or our production partners.

What qualifies as a production defect

A verified production defect includes:

• A finished product that materially differs from the approved swatch or specifications in color, material, or construction, excluding reasonable manufacturing and screen-display variations disclosed before approval.
• Physical damage present upon delivery, such as tears, permanent stains, or broken hardware including zippers.

For a qualifying defect, we will remake and reship the affected item at no additional cost. We do not provide monetary refunds for custom production orders unless required by law.

Design approval is final

Every custom order goes through an artwork and order approval process before production. Review spelling, colors, artwork, placement, garment type, sizes, and quantities carefully. Once you approve the final proof and order details, that approval authorizes production. An item that materially matches the approved proof and specifications is not defective merely because the finished result no longer meets a preference or expectation.

Everstead Wear order errors

If we produce or ship something that materially differs from the approved order—such as the wrong item, logo placement, specified color, or quantity—we will either reproduce the affected items or provide store credit for their applicable value, at your choice.

Overstock and extra units

If you receive more units than ordered and invoiced, contact us. We will determine whether the extra units should be returned using a prepaid shipping method or whether an agreed credit is appropriate. Do not ship items back without return instructions from our team.

How to report a problem

Contact us promptly after delivery with the order number, a description of the issue, the quantity affected, and clear photographs showing the product, packaging, labels, and defect or discrepancy. Keep all affected products and packaging available while we review the claim. We may request additional photographs or return of affected items using instructions we provide.

Questions

Contact the Everstead Wear team if you have questions about an order, proof approval, defect, or return. We will work with you to verify the issue and apply the appropriate remedy under this policy.